Shipping and payments

Payments

SHE-Y guarantees secure and efficient payment systems through PayPal and Stripe. PayPal is a company providing digital payment and money transfer services through the internet. Millions of customers use PayPal for a simple reason: it is easy. You just need to enter your e-mail and password and the payment will be completed in a few clicks. Millions of companies of all dimensions, from start-ups to Fortune 500 corporations, rely on Stripe’s software and APIs to accept payments, send bank transfers and manage online activities.

Safety

SHE-Y guarantees safe shopping because it uses the highest safety standard to protect your personal data and the info about your credit card from non-authorised access. Your transactions are protected thanks to the most advanced technological and codification systems (SSL).

Shipping times

SHE-Y delivers all over Europe, in the UK and in the US.

The orders are processed within 48-72 working hours after receiving the payment.

Our partner couriers will send an e-mail with the status of shipment and the tracking number. For the delivery in the so-called “difficult” areas, the actual delivery times may increase up to 1-2 days. In case of particular promos or strikes of the courier, delivery times may be longer than expected.

Shipping costs

Deliveries are free of charge.

Damaged package

Any external damages or lack of correspondence in the number of packages or the indications must be immediately reported to the courier who delivers, writing the words “goods accepted under reserve” on the delivery document and confirmed within 8 (eight) days by sending a registered letter to the courier, whose address is written on the delivery document.

In case of damaged package, please write “goods accepted under reserve because of damaged package”. Once the document has been signed, the Customer cannot complain about the external peculiarities of the delivered goods, except as required on art. 14 of Terms&Conditions (Right of Withdrawal).